At Luck 99, your privacy is not merely a legal obligation — it is a core value we uphold. This document clearly and transparently explains how we collect, use, store, and protect your personal information as a member of our platform.
Before reading the full policy, here are the six core commitments that shape our approach to privacy and data protection for Malaysian players.
256-bit SSL encryption protects all data transmissions between your device and our servers Luck 99. This is the same security standard used by leading financial institutions in Malaysia.
Your personal information will not be sold, rented, or lent to any third party for marketing purposes without your explicit and express consent. This is an absolute commitment from Luck 99.
We explain clearly why each type of information is collected and how it is used. There is no hidden data collection or undisclosed purposes beyond what is stated in this policy.
You have the right to access, correct, download, or request the deletion of your personal data at any time. Such requests will be handled by the privacy team at Luck 99 within 14 working days.
Your data is stored on servers protected by strict access controls. Data is retained only for as long as required for service or legal compliance purposes — no longer.
In the event of a data breach affecting your personal information, Luck 99 will notify you via your registered email within 72 hours of a breach being detected, in line with industry best practices.
Quick Summary: Luck 99 collects your personal data solely to operate the platform's services, process transactions, verify identity and comply with legal requirements. We do not sell your data. You may request access, correction or deletion of your data at any time. Your data is protected with the strongest encryption available.
Luck 99 (luck99.life) is an online entertainment platform operating to serve Malaysian players. As a platform that handles the personal and financial information of its members, we are both legally and ethically responsible for ensuring that data is managed with care, security and integrity.
This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. It explains clearly and in plain language — not confusing legal jargon — both your rights and ours regarding personal data.
This policy applies to all personal information you provide to Luck 99 through any channel — whether via account registration, use of the platform, communications with customer support, or interactions with our marketing content.
By registering or continuing to use the platform Luck 99, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.
Luck 99 only collects information that is strictly necessary to operate our services effectively and securely. Below are the main categories of information we collect:
| Data Category | Examples of Information | Required? |
|---|---|---|
| Identity Information | Full name, MyKad / passport number, date of birth, gender | Yes |
| Contact Information | Email address, Malaysian phone number, residential address | Yes |
| Financial Information | E-wallet account numbers (TnG, GrabPay), FPX bank account numbers, deposit and withdrawal records | Yes |
| Platform Activity Data | Betting records, games played, session duration, transaction history | Yes |
| Technical Data | IP address, device type, web browser, operating system, access logs | Auto |
| Communication Data | Support chat records, emails sent, and feedback submitted | If applicable |
| KYC Verification Data | MyKad or passport copy, selfie for facial verification, proof of address | If required |
We do not collect sensitive information such as your medical details, religious beliefs, or political views. Should there ever be an exceptional need for additional information, you will be informed in advance and your explicit consent will be required.
Luck 99 collects personal information through several different means:
All data collection on Luck 99 is conducted lawfully and ethically. We do not purchase personal data from data brokers or parties with whom you have no direct relationship, and we do not use web scraping techniques to collect your data from other platforms.
Luck 99 uses the personal information collected solely for the following purposes:
Luck 99 will not use your data for any purpose other than those stated above without first obtaining your renewed consent.
We understand the trust you place in us when you share your personal information. That is why Luck 99 follows a strictly limited and transparent data-sharing policy. We only share your personal data in the following circumstances:
What we do not do: Luck 99 does not sell, rent, trade, or disclose your personal data to advertisers, data brokers, social media platforms, or any party for third-party marketing purposes. This is our absolute commitment.
When we share data with third-party service providers, we ensure they maintain security measures equivalent to or exceeding our own standards, and they are prohibited from using that data for their own purposes.
Luck 99 invests seriously in security infrastructure to protect your personal data. The following are the layers of protection we have in place:
All communications between your browser or app and Luck 99's servers are encrypted using TLS 1.3 with 256-bit key length – the same standard used by Malaysia's major banks.
Sensitive data such as passwords (stored as non-reversible bcrypt hashes), MyKad numbers, and financial details are re-encrypted before being stored in our database.
Access to members' personal data among Luck 99 staff is strictly limited on a need-to-know basis. Only personnel who require access to carry out their specific duties are authorised, and all access is logged and audited.
Luck 99's cybersecurity team continuously monitors systems to detect and neutralise any intrusion attempts, DDoS attacks or other suspicious activity before they can impact your data.
Luck 99 conducts regular independent security audits by recognised cybersecurity firms to identify and address any vulnerabilities before they can be exploited.
While 2FA is optional, Luck 99 strongly encourages all members to enable it. This additional layer of security keeps your account protected even if your password falls into the wrong hands.
Even with all these measures in place, no system can guarantee 100% security. Luck 99 is committed to responding swiftly to any security incidents and notifying affected members within the stipulated timeframe.
Luck 99 practises a data minimisation retention policy — meaning we only retain your personal data for as long as is genuinely necessary for service or legal compliance purposes.
Once the retention period expires, your data will be securely deleted or anonymised in a manner that makes it impossible to re-associate with you. Secure deletion means data is overwritten multiple times before the storage space is released, making recovery practically impossible.
If you request early account deletion, Luck 99 will promptly delete all data that can be deleted, while retaining records required by law for the stipulated period. You will be clearly informed of which data can be deleted immediately and which must be retained, along with the reasons why.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that Luck 99 hold:
You have the right to request a copy of all personal data we hold about you. This request will be processed within 14 working days and provided in a readable format.
If any personal data we hold about you is inaccurate or outdated, you have the right to request a correction. Some information can be updated directly through the "Account Settings" page.
You may request the deletion of your personal data. Such requests will be processed subject to applicable legal retention obligations. We will inform you which data can be deleted immediately and which must be retained, along with the applicable retention period.
You may request a copy of your personal data in a machine-readable format (JSON or CSV) for transfer to another service if you wish.
You may object to the use of your data for specific purposes such as marketing communications. To stop receiving promotional emails, click "Unsubscribe" in any marketing email or contact our support team.
In certain circumstances, such as when you dispute the accuracy of your data or during a complaint investigation, you may request that we restrict the processing of your data while the matter is being resolved.
To exercise any of the rights above, contact us at support@luck99.life with the subject line "Privacy Rights Request", along with your account number and a description of your request. We are committed to responding within 14 working days.
Platform Luck 99 uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your web browser when you visit our platform.
You can manage cookies through your web browser settings. However, disabling essential cookies may affect the platform's core functionality Luck 99. Most modern browsers allow you to view, delete, and block cookies from your browser's settings page.
The cookies we use do not store passwords, credit card numbers or other sensitive financial information. Such information is always transmitted through separately encrypted channels.
Luck 99 is an online entertainment platform intended exclusively for adults aged 18 and above. We take an extremely serious approach to protecting children and minors from any involvement in gambling activities.
Luck 99 may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or industry standards. When significant changes are made, we will:
Continued use of the platform Luck 99 after the effective date of the changes will be considered acceptance of the updated privacy terms. If you do not agree with the changes made, you have the right to close your account and request data deletion, subject to applicable legal retention obligations.
If you have any questions, concerns, or requests regarding the privacy and protection of your personal data at Luck 99, we encourage you to reach out to us directly:
If, after contacting us, you remain unsatisfied with how your personal data has been handled, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible under PDPA 2010.
This Privacy Policy forms part of your overall agreement with Luck 99 together with Terms & Conditions and Responsible Gaming Policy us.
If you register or continue using Luck 99 after this date, you are deemed to have read and accepted the latest privacy policy. For enquiries or to request a copy of a previous version, contact us at support@luck99.life.
Straightforward answers to the most frequently asked questions about how Luck 99 handles your personal data.
Now you can be confident that your personal data is taken seriously at Luck 99. Join over 500,000 Malaysian players enjoying slots, poker, Live Casino, roulette, and football in a safe and trusted environment.
No registration fee · Minimum deposit RM20 · Your data is protected with 256-bit SSL
⚠️ This platform is intended for adults aged 18 and above. Please read Responsible Gaming ours before playing.